We have recently updated our patch management settings. This is for all computers that are monitored through our systems, for our contracted customers. Systems not being monitored, the users should “restart” them on a weekly basis. We will continue to manually apply the server updates, to not interrupt business activity with those customers. System updates
There have been some recent updates to our support portal, including announcements and knowledgebase articles. You can still enter and track all of your support cases also. Please let us know if you need your login reset.https://support.impliednetworks.com As always, please send support requests to [email protected] so a support ticket gets opened properly. Please add short
It has just recently been brought to our attention that Microsoft is increasing their annual monthly subscriptions after April 1, 2025, on the date of your next subscription renewal. Most of our customer subscriptions are billed to us monthly with an annual commitment. Your “NCE contract end date” is indicated on your invoices, on any
As we have discussed with most of our contracted customers, Windows 10 is coming to an end. After October 14, 2025 Windows 10 will no longer receive any security updates. Which means these systems either have to be upgraded to Windows 11, or they need to be replaced. We still have approximately 280 devices still
We have been in the process of moving to a new support system this last week. You may have received a welcome e-mail for the new Support Portal, which were sent out accidentally during the migration. They were a pretty generic looking message from an odd address. That is a safe e-mail, and you can
We continue to see large delays in the availability of affordable laptop and chromebook models. Our orders we have on back order continue to get pushed further out. We are working hard with our distributors to still give our customers the best possible deals with the models that are available. There are many factors playing
The next generation of technology is coming. A single device to be used on the go and in the office. Lenovo will be releasing the new ThinkPad X1 Fold in mid-2020. The folding screen allows for complete versatility on the road with the power of a full laptop. When in the office, can be attached
We have recently made changes to the reporting provided for our Fortinet firewalls at customer sites. We have always received daily firewall reports for your Fortinet devices. We have now added weekly reports to most of our customers. The weekly reports will be sent out Sunday mornings from [email protected]. The subject will start with something
The end of life for Windows 7 and Server 2008 is coming up. As of January 10, 2020, Microsoft will no longer be creating any further security updates for these products. Any computers still running Windows 7, will need to be upgraded or replaced with Windows 10 before this date. Windows 7 will still function
Recently we have made changes to our service rates, that have not changed in a long time. Though most of our clients are contracted, most of the changes are for those that still do not have an active support contract. We will continue to give our contracted clients priority support, over any non-contracted support requests.
